Professional Media Customer Service

Over 60 years of researching and developing innovative formats for the broadcasting industry enables Sony to provide the highest levels of technical support.

Our service is unique and focused on providing the fastest and most appropriate response. We take a holistic approach, beginning with an initial technical investigation of media to identify the most relevant course of action.
Flexibility is essential. We always liaise with hardware and design divisions for latest solutions and deal with issues case-by-case to resolve every problem efficiently.

Few brands can match our commitment to offer such exceptional levels of technical support and service across all the latest applications and formats. Even if the unexpected occurs, you can rest assured that with Sony your business remains at the cutting edge of performance.

Total Support offer for Professional Media Customers

• Investigate and analyse potential defective media
• Rescue lost data for professional “non-tape products”
• Provide a detailed analytical report to prevent recurring media issues
• Educate on how to best handle media
• Provide free advice and skills to help professionals protect content
• Flexibility to deal with individual technical requests

Worldwide Expertise and Support

A big advantage with Sony is an extensive worldwide network capable of sharing expertise, knowledge and technical support. Most of our service support including data recovery is handled very successfully by our team of European engineers based in Belgium. The team has full access to a global network of support including deep disc recovery experts in Tokyo and hardware compatibility specialists at the Atsugi Technical Centre.

Contacting us about technical issues

• Download the “Quality Check Request Sheet”
• Fill in the form as precisely as possible (Preferred language: English)
• Contact your local Sony representative or Professional Media Dealer and hand over the form and faulty media

Download 'Quality Check Request Sheet'