Skip navigation

  • ruuuth 4 posts since
    Dec 30, 2011
    Written on Apr 26, 2012 9:56 PM

    Thank you for your help Thalamus.

    It was all going well until 2 days ago, when the email stopped updating itself on my tablet.

    I removed the account to add it again (in hope it'd work), unfortunately following your instructions this time is not working.

    Is there another way I can connect to my hotmail ?

    Thanks again,

    Ruth


    • Reply
  • Written on Apr 27, 2012 2:59 PM

    Hi ruuuth,

    the guide shold still work..

    Just make sure you select Excahnage when setting up hotmail..

     

    Go to Settings & click on add an Account.

    Type your full Hotmail email address & then enter your password

    Then click Manual setup.

    On the next screen click on Exchange.


    • Reply
  • ruuuth 4 posts since
    Dec 30, 2011
    Written on Jul 1, 2012 10:58 PM

    Thanks again Thalamus.

    I've followed your above instructions and have tried on and off to get this to work since i asked again and it still won't connect. It returns an error message reading 'You've typed an incorrect server address or the server requires a protocol version that Email doesn't support'

     

    It's strange because the account was working fine, then it just stopped and i've not been able to use it since.

    I even tried restoring the factory settings to the tablet but that didn't help either.

    Do you know of any other way i can get this email to work?

    I'm currently using the hotmail app, but that's not ideal...

     

    Any help would be much appreciated

    Ruth


    • Reply
  • Written on Jul 1, 2012 11:09 PM

    Hi Ruuuth,

    It's seems there may be a problem with the Hotmail servers & as a temporary fix it seems that MS are suggesting people try using the hotmail (Microsoft + Seven) App which although may not be ideal seems the best option at the moment, at least until MS address the possible server issues..

     

    Further reading here - http://answers.microsoft.com/en-us/windowslive/forum/hotmail-sync/hotmail-sync-eas-broken-on-mobile-devices/e8a68843-02f9-4fe3-957b-233b21179fc5

     

    There is also a similar thread on this subject which may also be of interest - Hotmail problems since ICS update


    • Reply

Share