Sony: Can't see iplayer on BDP-S370

Catmambo

2,009 posts since
Aug 28, 2003

Written on Nov 29, 2010 3:54 PM

Apologies if I wasn't clear enough - there is unfortunately no way to get the software updated on European units to enable UK specific services.

Thanks

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daearle73

2 posts since
Nov 23, 2010

Written on Nov 30, 2010 8:49 PM

iPlayer just appeared 1 week after pluging the device in - I have changed NOTHING.

Amazon sent a replacement (which is now not needed) and Sony offered a replacement as well - which is nice, but I would have preferred the issue (whatever it was) to have been sorted out before shipping.

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bobsony

15 posts since
Nov 20, 2010

Written on Dec 11, 2010 11:19 AM

Just to say thay I got my repacement player from play.com yesterday - it was held up with the weather.

Eveything works fine.

Full marks to play.com - they refunded my full postage costs of returning the original one.

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jyates

4 posts since
Jan 12, 2011

Written on Jan 12, 2011 10:25 PM

Got home tonight and my wife said iplayer isn't working. Getting the message "Connection status cannot be confirmed. Configuration failed while connecting." Wired connection and internet settings all show fine and network connection diagnostics are fine.

I've tried a full reset of all settings and initialising personal information. All this has done is to remove all the icons like iplayer and leave "Internet Video - select to refresh internet content" under the music, video etc on the cross bar! This obviously gives the same message about configuration failed...

I also deregistered/unlinked the device on sony.internet.tv but of course now can't re-register as I can't access the option in the menu which would give me the registration code! The box clearly sees the internet and reports under network that it is already updated.

It is 2 weeks old and from Marks annd Spencers so I doubt it is an import - had all the iPlayer logos etc on the box, UK plug and all that.

Any suggestions other than leave it in standby for 24 hrs and see what happens?

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wooknoz

2 posts since
Jan 25, 2011

Written on Jan 25, 2011 6:48 PM

Dear Catmambo,

Thanks a lot for your detailed explanations and consideration.

I have moved in the UK with my BDP-S570/BM EC1

I suffer the same issue (no BBC iPlayer): any chance I can benefit from that feature?

In all product litterature I read before pruchasing that device, nothing was mentioned that this feature was disabled for certain revisions of the product, or enabled for some other.

Since anyway such revision is hardly mentioned on stores, it's a quite hard to figure that out later.

Thanks for you assistance and suggestions.

Hopefully there's a method for me to enjoy iPlayer now I live here.

Thanks.

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MarvinHC

1 posts since
Feb 25, 2011

Written on Feb 25, 2011 11:48 AM

Hi,

I have the same problem as above:

Purchased before Christmas the BDP-S370 from Amazon.co.uk, UK plug, Iplayer logo on the box etc. I have only just now connected it to the internet and noticed that there is no i-player logo. I updated to the latest firmware (online) and also reset the user settings as suggested in this thread but still no joy.

Don't fancy going through Amazon with sending back etc. (given that I have bought it already 3 months ago): is there no online solution for that, some firmware to download that will do the trick?

Thanks a lot in advance!

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marsmic

2 posts since
Apr 26, 2012

Written on May 7, 2012 4:35 PM

Hi

I have the same problem , just changed my ISP and lost everything although it says internet connection is ok . It is a UK ISP so can't understand why it won't work. Very dissapointed Sony as I have seen this issue in several forums now.

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