Hi,

This is a co-incidence because I was just searching for exactly the same Question and Answer.  My aging Mother has this TV and she is absolutely fed up with this message.  She watches mainly in non HD as she can't get local news in HD.  I have tried several options to stop this annoying message but it still keeps popping up.

PLEASE can someone help.

Ricardo

which kind of defeats the object doing so as the signal is generated by freeview so no amount of suggestion to Sony will change that!!

Thalamus,

its not that i disagree, far from it and everything you put up offers a great deal, my point was as you already suggested was of the fact the signal is generated by freeview, and not a fault of Sony, however to put a suggestion forward may in the future get Sony to work with Freeview on a solution so that it was helpful, its just that when i read it, it did not sound right.

i should also mention while we are on the subject that my HX923 does not display this trait at all so i wonder why it does it on some and not others?

I for one do not have this issue on my KDL37-EX723.

Possible work around solution!

My parents had this same problem with their new KDL32EX523.  When viewing BBC 1 the pop-up appeared and directed them to channel 833 for BBC1 HD.  However 833 does not work in their area, channel 50 is BBC1 HD.

So not only is the pop-up annoying, it also gives incorrect information and led them to a blank screen!

I solved the problem by deleting channel 833 from their setup. After doing this the pop-up no longer appears.

Unfortunately I had to follow the steps in the i-manual to do this, and I have no access to it here so can't explain all the steps. But it wasn't too difficult to find and if you have trouble Sony support should be able to tell you how to delete a channel.  I was rather surprised this solution worked so well, I was half expecting the pop-up to still appear but direct me to channel 50 instead.  But now they have no annoying pop-up at all which is perfect for my parents. If they want to watch in HD they can still select channel 50 themselves.

You may have to repeat the exercise to get rid of other useless channels in the 83x series for ITV, Channel 4 etc.

All this does beg the question why the automatic channel set-up create channels which are not actually broadcasting anything - but Sony would have to answer that.

Hope this is of some help to you.

abarton proves b19bol's point:

The TV receives the broadcast message (that the same programme is also on an HD channel) and decides whether or not to display the prompt to the user, depending on whether the HD channel is present. But the TV doesn't offer the user the option to disable those prompts - which is an annoying design choice.

The workaround is great as long as the prompt offers the wrong channel, because you can delete that wrong channel, retain the option of watching in HD on the correct channel, and get no prompts. But if they put that right, I expect your only choices are to put up with those prompts, or do without the HD channel altogether.

This is unsatisfactory. If you use a simplified remote (such as the Sony RM-KZ1T for children, or, in our case, for a parent with Alzheimer's), you cannot press [Yes] or [No]. The user may be confused and will have no way of responding to the prompt in any case. The TV needs to provide an option to suppress those messages.

Similar discussion:

How to get rid of screen popup when HD version of a channel is playing?
http://www.sony.co.uk/discussions/thread/148682

Message was edited by: ajsrdg

Unfortunately there is not a option avalable on the Bravia that allows users to disable the 'This channel is available in HD' pop-up..

Sony have stated that the message is generated by the Freeview signal & is not part of the Bravia settings.

Sony acknowledge the problem here:

Bravia : On screen broadcast message prompt, change channel to HD option?

http://sonycic.custhelp.com/app/answers/detail/a_id/1878/

Published 01/05/2012 12.17 PM

• When watching an SD (Standard Definition) channel, an on screen message may automatically appear providing the option to view the same programme in HD and provides the option to switch to an HD (High Definition) channel.  
  
• Currently this on screen function cannot be switched off and will not disappear from the screen unless a choice is made by the customer.  
  
• We have received some complaints about this so are therefore investigating the possibility of having a manual option to remove this message.  
  
• If you would like to see an option to remove the message, please click on the "Notify" me tab at the bottom of the screen and we will e-mail you with the results of our investigations. Selecting the "Notify" tab will also let us know how many customers find this message prompt an issue. 



So, everybody -- click that today!

If you would like to see an option to remove the message, please click 'Notify Me'.

Selecting it will also let us know how many customers find this message prompt an issue.