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fingerprint reader not found - VPCSE2K9E

Topic started on Jun 22, 2012 8:14 PM , last reply on Jun 23, 2012 10:53 AM

in VAIO and Computing > Notebooks
iouAveiro
iouAveiro
2 posts since
Jun 22, 2012

I have a problem with finger print reader. Authen Tec TrueSuite is not able to find the sensor. The device manager correctly recognizes biometric device Authen Tec Inc. AES 1660, which is reported to work properly. I have the latest driver installed. On the other hand Windows (7) reports that it cannot find any biometric device. How to solve this problem?


  • rich912
    rich912
    9,326 posts since
    Aug 28, 2004
    Written on Jun 22, 2012 8:40 PM

    Hi iouAveiro,

     

    As the device is recognised and reported as working correctly it would seem that it is not a driver problem.

     

    Have you tried downloading and reinstalling the AuthenTec TrueSuite, Version 4.0.100.26 software from the Support site?

     

    http://www.sony.co.uk/support/en/product/VPCSE2K9E_B/downloads/AUAOTH_00250823_0042__6144

     

    Rich


    Go n-éirí an bóthar leat
    • Reply
  • iouAveiro
    iouAveiro
    2 posts since
    Jun 22, 2012
    Written on Jun 23, 2012 10:38 AM

    Yes, I reinstalled this version of AuthenTec TrueSuite from the Support site. This did NOT solve the problem.


    • Reply
  • rich912
    rich912
    9,326 posts since
    Aug 28, 2004
    Written on Jun 23, 2012 10:53 AM

    Hi iouAveiro,
    Unless anyone else has any thoughts on this I suggest that you raise a case with Support.
    Rich


    Go n-éirí an bóthar leat
    • Reply

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