Produktanmeldelser

Hi,\n\nThank you for your feedback.\n\nWe're sorry to hear that you're experiencing tuning issues with your KD-43X72K. This is not the norm, as we always strive to deliver the best quality possible. \n\nPlease make sure to follow the steps here and test again: https://cutt.ly/mr2AtprE\n\nIf the issue remains, please try the steps below:\n1. Tune the channels following the steps here: https://cutt.ly/8r2AuELV\n2. Disconnect all externals (e.g., Sky box, Ariel cable, HDMI cables or USB, etc.).\n3. Unplug the TV from the mains and leave it for 1 minute, and then plug it back in.\n4. Update the TV to the latest version using this link: https://cutt.ly/Vr2AoRfS\n5. Perform a factory data reset, following the steps here: https://cutt.ly/Rr2ApiDa\n\nIn case the issue persists, check the signal level by following the steps here: https://cutt.ly/1r2Aa9vm If the signal level is below 95%, you need to check this issue further with an antenna specialist.\n\nFurthermore, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW\n\nMenna @Sony Support UK

Bonjour,

Merci pour votre commentaire.

Nous sommes désolés d'apprendre votre expérience avec votre XXX.

En tant que fabricant, nous nous efforçons de garantir que tous nos produits sont à la hauteur de notre réputation d'excellente qualité et de fiabilité.

Pour pouvoir vous conseiller davantage sur le problème rencontré, veuillez nous contacter en utilisant le lien suivant : https://cutt.ly/dwMXCsJ9 en indiquant plus de détails sur le problème et en indiquant que vous nous contactez en réponse à cet avis.

(copiez-collez ces adresses dans votre navigateur).

Hi,

Thank you for your feedback.

We're delighted to hear that you're enjoying the picture and sound quality of your KD-50X72K. Yet, we're sorry to hear that you're facing difficulties removing apps.

Having read your feedback, we'd like to highlight that pre-installed apps cannot be removed, as it's built in within the software to give you easy access to the app.

Alternatively, you can force stop or disable the app to avoid any glitches by following the steps here: https://cutt.ly/ze14c3yE

Also, make sure the software is always updated to ensure the optimum performance of the TV: https://cutt.ly/je14E1Tm Or: https://cutt.ly/Ne14Rp1X

However, we appreciate your valued feedback regarding the apps and the antivirus; we are glad to hear from our customers and are always working to develop our products to what suits your needs.

Rest assured that we've raised your feedback to the concerned team for future consideration.

Moreover, if you need any assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW

Menna @Sony Support UK

Hi

Thank you for your review. 

We're glad to hear that you're enjoying the sound on your KD-50X72K. We hope you continue to enjoy it for years to come. Yet, we are sorry to hear that you have issues with the Wi-Fi/Cable internet connections and issues with dark images.

You can learn more on how to adjust the picture quality for the optimum results: https://cutt.ly/oeJ3Q0Pf

Regarding the internet issue, you can try:
- Another internet connection (LAN-Hotspot).

Also, make sure that your TV is up to date. You can find the latest firmware version here: https://cutt.ly/aeJ3WBdq

If both issues remain, you can try the below steps:

- Unplug all the external devices.
- Unplug the TV from the mains for 1 minute, then plug it back in.
- Perform a Factory Reset for your TV by following the steps in this link: https://cutt.ly/reJ3E7WA

If you require any assistance, you can contact us using this link: https://cutt.ly/leABWCVc

Ahmed @Sony Support UK

Hey,
Thank you for your feedback.

We're sorry to hear about the issue that you're facing with your KD-50X72K.
To get the best picture quality, follow this: https://cutt.ly/DePtvhEm

Also follow the below:
-Disconnect all external devices connected to the TV, including the Arial/Satellite.
-Unplug it from the mains and plug it back in after 2 minutes.
-Check if your TV has the latest software version: https://cutt.ly/WePtbnhz
- For the sound issue, follow this one: https://cutt.ly/OePtbIJi

If you require any assistance, you can contact us using this link with more details about the issue: https://cutt.ly/heoRCkdW

Maryam @Sony Support UK

Hi JeffHDX,

Thank you for your review.
We're sorry to hear that you're facing difficulties with your Sony KD-43X72K. Regarding the slow issue and the external devices and the app usage issues with this model, can you try the below steps and test it again?
1-Disconnect any external devices connected to the back of the TV.
2-Unplug the main power cord of the TV and plug it back after 2 minutes.
3-Update the software using this link: https://cutt.ly/DeYQPjWp
4-Clear cache data following the steps below:
Press the (Quick Settings) button on the remote control, then select [Settings] — [Device Preferences] — [Storage] — [Internal shared Storage] — [Cache Data] — [Clear cache data] — [Yes]
4-Perform a forced factory reset using this link: https://cutt.ly/1eYQAGQt
If you need further assistance and you meant the KD-43X73K model feel free to contact us using this link so we can check it further: https://bit.ly/2NwYLXL

Michael @Sony Support UK

Bonjour,

Nous vous prions de bien vouloir accepter nos excuses pour les désagréments occasionnés.
Nous vous remercions d'appliquer le dépannage ci-dessous :

- Mettre à jour le logiciel à la dernière version : https://cutt.ly/7eQC1lk0
- Effectuer une réinitialisation : https://cutt.ly/7eQC9eOG

Nous aimerions vous demander de partager plus d'informations sur le problème afin que nous puissions vous aider.
Contactez-nous sur le lien suivant : https://cutt.ly/dwMXCsJ9
(copiez-collez cette adresse dans votre navigateur).

Soukaina @Sony Support FR

Hey,
Thank you for your feedback.

We're sorry to hear that you're facing difficulties with KD-43X72K. You can follow the below steps:

-Unplug TV from the mains and plug it back in after 2 minutes.
-Check if your TV has the latest software version: https://cutt.ly/EebLVmY7
-Please remove the cached data:
Press Home> Settings > Pick the Storage and Reset section> Select Internal storage>Go to Cached data>Press Enter on remote>Select Yes to remove the cached data.
- Perform factory reset: https://cutt.ly/EeiHOxRy

For the picture quality, you can follow these tips: https://cutt.ly/yebL0NTL

If you require any assistance, you can contact us using this link: https://cutt.ly/heoRCkdW

Maryam @Sony support UK

Hello,

Thank you for your review.
We're sorry to learn that you've performance issues with your Sony KD-50X72K TV, and we'd like to help.
Please, try the following steps to attempt to fix these issues:
- Unplug the TV from the mains and disconnect all external devices for 2 minutes.
- Test your TV without any external devices connected.
- Check that the software of your TV is up-to-date: https://cutt.ly/9eeSgPkK
- Factory Data Reset: https://cutt.ly/KwN1rH8l

If you need further assistance, you can contact us using this link: https://cutt.ly/JwU9zuYo

Mazen @ Sony Support UK

Bonjour,


Nous vous prions de bien vouloir accepter nos excuses pour les désagréments occasionnés.

Nous aimerions vous demander de partager plus d'informations sur le problème afin que nous puissions vous aider.

Contactez-nous sur le lien suivant : https://cutt.ly/dwMXCsJ9


(copiez-collez cette adresse dans votre navigateur).

Soukaina@Sony Support FR

Hi,
Thank you for your review.

We're sorry to hear that you're facing difficulties with your KD-50X72K.
Could you try the steps here to troubleshoot your remote control:https://cutt.ly/Iw3908yv
Also, try the below steps on your TV and test again:
-Disconnect all external devices connected to the TV, including the Arial/Satellite.
-Unplug it from the mains and plug it back in after 2 minutes.
-Check if your TV has the latest software version if possible: https://cutt.ly/jw393H6i
-Perform factory reset following this link: https://cutt.ly/1w398grN

If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL

Omnia @Sony Support UK

Hi R Verma,

Thank you for your feedback.
We're glad to hear that you're enjoying your TV.
We hope you will continue to enjoy it for many more years to come!
Regarding the sound, we recommend adjusting the sound settings as described on the links below to get the best experience:
https://cutt.ly/wwMwfcbb & https://cutt.ly/owMwfWbC
If you require any assistance, you can contact us using this link: https://cutt.ly/q8P6ehW, (Copy and paste the link in your browser).

Hana @Sony support UK

Hi Tiddles999,

Thank you for your feedback.
We're sorry to learn that your TV developed multiple issues.
We appreciate that the failure of any product is both disappointing and inconvenient. As a manufacturer, Sony endeavours to ensure that all of our products meet our reputation for excellent quality and reliability.
However, one of the limitations of electronics is that on some occasions products may fail. To protect our customers in these circumstances, Sony provides a one-year guarantee with our consumer products. Of course, we understand your feedback, and we have passed them on for future consideration and product development.
If you require any assistance, you can contact us using this link: https://cutt.ly/q8P6ehW, (Copy and paste the link in your browser).

Hana @Sony support UK

Hi,
Thank you for your review.

We're glad to hear that you're enjoying your KD-43X72K, and hope you continue to enjoy it for years to come.
You can press on the input button on the remote control to choose the HDMI input that you're using, you can check this link for more info: https://bit.ly/4972e7U

If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL

Omnia @Sony Support UK

Hi,

Thank you for your feedback.
We're sorry to learn that you're experiencing multiple issues with the TV, including freezing.
We recommend following the steps below to resolve the issue:
-Unplug the TV from the mains for two minutes while disconnecting any external devices, and restart your router.
-Update your TV to the latest software version: https://cutt.ly/mwYzh7xo
-Test with another network, like a hotspot.
-Reset your TV to the factory settings: https://cutt.ly/VwYzhBKp

If any issue remains, we would like to be able to offer some assistance, so please don't hesitate to contact us here: https://cutt.ly/q8P6ehW, (Copy and paste the link in your browser).

Hana @Sony support UK

Hello,

Thank you for your review.
We're sorry to learn that you've performance issues with your Sony KD-43X72K TV, and we'd like to help.
Please try the following steps to attempt to fix these issues:
- Unplug the TV from the mains and disconnect all external devices for 2 minutes.
- Test your TV without any external devices connected.
- Check that the software of your TV is up-to-date: https://cutt.ly/vwTUDLbw
- Disable HbbTV: https://cutt.ly/CwT40k1F
- Create a favourite list of your favourite channels: https://bit.ly/3Inevu6
- Factory Data Reset: https://bit.ly/46sncgY
And for the lip-syncing issue (audio and video not synced), you can try the steps in this link: https://cutt.ly/2wT42c4Y

If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL

Mazen @ Sony Support UK

Ciao, apprezziamo molto il tuo feedback e che ti soddisfa la qualità video del TV e ci dispiace sentire che hai problema con la qualità audio. Ti suggeriamo di verificare che il TV sia aggiornato alla versione software disponibile qui:https://bit.ly/3J8Abue. Tuttavia, ti consigliamo di procedere come indicato qui:https://bit.ly/4034bi0. Inoltre, ti suggeriamo di ripristinare il TV allo stato di fabbrica seguendo le istruzioni qui:https://bit.ly/45Jm2fu. Se il problema dovesse persistere, contattaci qui:https://cutt.ly/nX872mc (copia e incolla ogni link in una nuova finestra del tuo browser).
Sami @Sony Support IT

Hi,

We're sorry to hear about your experience with your old TV! This is not the norm as we always strive to deliver the best quality possible.

We're also glad to hear that you're enjoying your current TV and happy with the quality we always aim to deliver! We're pleased to have you as a loyal member of our family and hope you continue to enjoy it for years to come.

Don't hesitate to reach out to us over the phone, chat support and email using the details here: https://bit.ly/3xPUapp to provide us with any further feedback you may have, we always love to hear from our customers.

Mennah @Sony Support UK

Hi,

Thank you for your review, and we're sorry to hear that you've experienced any problems with your TV.

If you experience any of these issues again, please follow the troubleshooting steps below:

-Disconnect the TV from the mains with all devices connected, then reconnect it after two minutes without any external devices and test the performance again.

-Make sure your TV is running the latest software version by following this link: https://cutt.ly/zwxQIXX9

-If the issue persists, you can try a factory data reset by following the steps here: https://cutt.ly/JwxQOiuA

If you're still experiencing difficulties, we'd be happy to provide further assistance. Feel free to contact us by following this link: https://bit.ly/2NwYLXL, we will be happy to assist you further! And we hope to hear that you're enjoying your TV again soon, especially as you've been a loyal Sony fan for years and hopefully many more to come.

Mennah @Sony Support UK

Hi 089lauti,

danke für dein Feedback und es tut uns leid, dass du eine Schwierigkeit hast.

Hier findest du weitere Bildeinstellungen: https://cutt.ly/Lwlxb6f5

Du kannst die Senderliste nach allen Sendern filtern und sie so einstellen, dass nur Fernsehsender oder nur Radiosender angezeigt werden. Bei Antennensendern kannst du in der Liste nur Free-to-Air- oder verschlüsselte Sender anzeigen. Mehr Infos findest du hier: https://cutt.ly/wwlxnKZm

Du kannst Sender auch nach Genre sortieren: https://cutt.ly/owlxmedy

Stell bitte sicher, dass die Firmware-Vesion auf dem neusten Stand ist. Die letzte findest du hier: https://cutt.ly/rwlxQnda

Solltest du noch Hilfe benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Besuche unsere Website, um mit uns Kontakt aufzunehmen:
http://bit.do/fJYmt

Gehad @Sony Support DE

Hello,

Thank you for your review.
We're sorry to learn that you didn't find the experience of using and setting up your Sony KD-43X72K TV an easy one.
Thank you for leaving your feedback, and we're sorry to hear that our service hasn't satisfied your expectations, this is not the norm as we strive to deliver the best quality possible. We are always delighted to hear from our customers, and are always working to develop our products to suit your needs. We've flagged your feedback as voice of customer, to the concerned team for future consideration.

If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL

Mazen @ Sony Support UK

Hi Nauslasella,

es tut uns leid dies zu hören. Da wir mehr Informationen benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Besuche unsere Website, um mit uns Kontakt aufzunehmen: http://bit.do/fJYmt (kopiere den Link und füge ihn in ein neues Browserfenster ein).

Gehad @Sony Support DE

Hallo SiemSR,

Bedankt voor je beoordeling.
Wij vinden het jammer om te horen dat je niet tevreden bent met de TV.
We zullen je feedback over het niet kunnen downloaden van Apple TV doorgeven aan onze hogere afdeling.
Voor verdere ondersteuning kan je altijd even contact met ons opnemen met behulp van de onderstaande link.
https://cutt.ly/mTLicVp

Rabab @Sony Support NL

Hi,
Thank you for your review.

We're sorry to hear that your KD-43X72K is not working after 9 months, this is not the norm as we strive to deliver the best quality possible. Having read your feedback, we'd like to know more about the issue and help you with sorting it out, so please don't hesitate to contact us using the details here: https://bit.ly/2VBcJwW
Rest assured, we highly appreciate your valued feedback, and we've raised it as a voice of customer, to the concerned team for future consideration and developments.


Omnia @Sony Support UK

Ciao Raphael ContaTor, grazie per il tuo feedback!
Siamo spiacenti per la tua insoddisfazione. Ti chiediamo di contattare la nostra assistenza qui https://cutt.ly/nX872mc per risolvere i problemi riscontrati con il TV (copia e incolla il link in una nuova finestra del tuo browser).
Marwan @Sony Support IT.

Ciao Sonyanto, grazie per il tuo feedback!
Siamo spiacenti per il problema riscontrato, al fine di investigare ulteriormente l'accaduto, ti chiediamo di contattarci qui https://cutt.ly/nX872mc (copia e incolla il link in una nuova finestra del tuo browser).
Marwan @Sony Support IT.

Hi Nick172,

Thank you for your feedback.
We're sorry to learn that you returned your TV.
In the future, we'd recommend contacting as us first, as we could've suggested the needed steps to resolve the issue.
Updating the software, for example, is always a key to maintain the performance of the TV, the latest version can be found here: https://bit.ly/43ER07X, and other steps as well.
In the future, we would like to be able to offer some assistance, so please don't hesitate to contact us here: https://bit.ly/3S7Vlue

Hana @Sony support UK

Hi SonRic,

Thank you for your feedback.
We're sorry to learn that you're unable to record a programme while watching another.
We can confirm that this feature is available only if you have a TV with twin turners, this model doesn't. You can find the full specs here:
https://bit.ly/3CmZwg9.
Regarding the Manual, as Sony went green, we're trying to minimize that printed paper as much as possible.
This is why your TV has the Help Guide uploaded on it, that you can access by pressing the Help button on your remote.
Or you can print your preferred manual from the following link: https://bit.ly/3p1zdsI
If you require any assistance, you can contact us using this link: https://bit.ly/2NwYLXL.

Hana @Sony support UK

Ciao Alf55678, grazie per il tuo feedback!
Siamo spiacenti per il problema riscontrato. Ti suggeriamo di aggiornare il software del TV qui https://bit.ly/3J8Abue e di ripristinarlo alle impostazioni di fabbrica qui https://bit.ly/3IjryMb . Se avessi ancora bisogno di supporto, contattaci qui https://cutt.ly/nX872mc (copia e incolla ogni link in una nuova finestra del tuo browser).
Marwan @Sony Support IT.

Hi,

Thank you for your review.

We're glad to hear that you're enjoying your TV and happy with the sound and picture quality we always aim to deliver! We're also glad to keep you as one of our loyal family members and hope you continue to enjoy it for years to come!

We'd like to confirm that this model supports the HDMI CEC feature, which allows you to connect HDMI CEC compatible devices to your TV, you can control them with the TV remote control, it allows you to turn on the TV with HDMI devices & turn off the HDMI devices with the TV. For more information, please visit https://cutt.ly/Hwez6KN8

We also appreciate your time sharing this feedback, we take into consideration all feedback to improve the performance and quality of our products and services to suit your needs.

In an attempt to resolve the problem of sluggish and unresponsive operation, please follow the troubleshooting steps below:

- Disconnect the TV from the mains with all devices connected, then reconnect after two minutes without any external devices and test the performance again.

-Ensure that your TV is running on the latest software version by following this link: https://cutt.ly/9wexwlxM

-If the problem persists, you can try a factory data reset by following these steps: https://cutt.ly/Uwexw186

If you're still experiencing this problem, we'd be happy to provide further assistance. Feel free to contact us by following this link: https://bit.ly/2NwYLXL, we will gladly assist you further.

Mennah @Sony Support UK

Hi MSJ78,

Thank you for your feedback.
We're glad to hear that you're enjoying your TV.
We hope you will continue to enjoy it for many more years to come!
Regarding the slow internet, we recommend you use a high-speed (broadband) connection.
If you require any assistance, you can contact us using this link: https://bit.ly/2NwYLXL.

Hana @Sony support UK